Delivery – All Blueberry Patch items are hand made and made to order, so please allow 7-10 days for delivery. All parcels are sent using Royal Mail Second Class Post. P&P is a flat rate of £2.50 for all UK orders. You do have the option of selecting and paying for Special Delivery or 1st class post signed for. For any order outside the UK, please contact The Blueberry Patch via the contact page for a postage quote.
Refunds and Returns – A full refund will be given on goods returned undamaged within 7 days of receipt. Any postage you have incurred cannot be refunded.
If by any unfortunate chance your order does not arrive and has been lost in the post or the order has been damaged, you can request a refund. Alternatively The Blueberry Patch will re-do your order (exceptions are bespoke or individually made items). In the event that this happens, we will and do pursue claims through Royal Mail on your behalf. As we have to give them details of any loss or damage, they will contact you to verify this.
We are bound by Royal Mail regulations in that a parcel is not considered lost until 15 working days have passed. If you have checked with your local post office and they do not have a record of it, please contact me by email. I will submit a claim to Royal Mail on your behalf, and I will submit all necessary paperwork to aid in the processing of your claim. If Royal Mail agrees to pay compensation to me, I will then pass this payment on to you, via the method of payment you originally made. If your order does arrive after you have submitted the claim, you will need to contact me immediately so that I can cancel the claim with Royal Mail.
Bespoke items – these items cannot be refunded by The Blueberry Patch as they have been made to your specification. The exception to this is if the item has been lost or damaged by Royal Mail. However, the 15 working day rule (as above) will still apply. If the item has been damaged in the post a full refund will be issued once a claim form has been submitted by The Blueberry Patch to Royal Mail and they have agreed to compensation.
The Blueberry Patch provide a gorgeous range of personalised gifts to choose from.
Our items are made to your requirements and putting those special personal finishing touches to your gifts makes them even more loved by the owner,
The Blueberry Patch have a selection of fun and attractive wooden signs for round the home and some pretty wooden hearts that will dress up any room in a special way.
See our wide range of decorative hearts and other hanging items throughout our product pages.